Complaints Policy

I always endeavour to provide the best service and products for my customers. However, on rare occasions, I recognise that there may be times where my customers may not be completely satisfied.

To ensure I am able to put things right as soon as I can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that I can rectify any problems as soon as possible.

My Procedure

Either call me on: –
01582 476 917
Or write to me at: –
A. White Plumbing Service Ltd T/A: AWPS | AWPS HOMECARE
57 Daimler Drive,
Dunstable, Beds,
LU6 1FD
(please request proof of receipt if posting)
Or email me: –
info@a-white-plumbing-service.co.uk
info@a-w-p-s.co.uk
homecare@a-w-p-s.co.uk

I aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Unresolved Complaint

Where I am unable to resolve your complaint using my own complaints procedure, I am a member of various Trade Bodies. In the unlikely event that I cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please visit their website below.

Gas Related Work: Registration No: 233818
The Gas Safe Register

Oil Related Work: Registration No: C10810
Oil Firing Technical Association (OFTEC)

Electrical Related Work: Registration No: STRI17792
STROMA Certification

Plumbing & Heating Related Work: Registration No: 00047071
Chartered Institute Of Plumbing & Heating Engineering (CIPHE)

Water Supply Regulations: Watersafe: Registration No: C3535
WaterSafe